Refund Policy

Refund Policy

Every order is produced and shipped just for you, so we accept returns and refunds only for items that arrive defective, damaged, or incorrect. We are unable to accept returns or exchanges for change of mind, for the wrong size being ordered, or for any other reason unrelated to a defect or damage.

Damaged, defective, or wrong items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or is not the item you ordered, contact us at support@fangearest.shop within 30 days of delivery with your order number and clear photos of the item and its packaging. We will review your claim and make it right with a free replacement or a full refund.

How to start a claim

Email support@fangearest.shop with your order number, a short description of the problem, and photos showing the defect or damage. Please do not send anything back before contacting us — items sent back without an approved return will not be accepted.